Info
Shipping &
Returns.
Everything you need to know about delivery and my returns policy.
Delivery
| Destination | Method | Typical Time | Cost |
|---|---|---|---|
| UK | Royal Mail 2nd Class | 2–5 working days | £2.50 |
| UK (over £30) | Royal Mail 2nd Class | 2–5 working days | Free |
| UK Tracked | Royal Mail Tracked 48 | 2–4 working days | £4.50 |
| Europe | Royal Mail International Standard | 5–10 working days | £6.00 |
| Rest of World | Royal Mail International Standard | 7–14 working days | £8.00 |
- Payment is processed securely via PayPal. I do not see, handle or store your payment card or bank details at any point. All financial transactions are governed by PayPal's terms of service
- Your order is confirmed once payment has been successfully received by PayPal
- I reserve the right to amend prices at any time, but changes will not affect orders already placed
- All items are carefully wrapped and posted from the UK
- Dispatch within 3–5 working days (custom orders may take longer)
- You will receive a dispatch notification by email
- International orders may be subject to customs duties — these are the responsibility of the buyer
Returns & Refunds
Under the Consumer Contracts Regulations 2013, you have 14 days from receiving your order to cancel and return standard items for a refund.
- Items must be unworn, in original condition and packaging
- Return postage is at your cost — I recommend using tracked delivery
- Once received and inspected, refunds are processed within 14 days via PayPal
Custom and personalised items (bespoke sizes, custom stone combinations, party packs made to order) cannot be returned or refunded unless faulty. This is in line with UK consumer law for goods made to a customer's specification.
Faulty Items
If your item arrives damaged or faulty, please contact me within 48 hours at hello@justshirley.co.uk with photographs. Under the Consumer Rights Act 2015, faulty goods can be refunded within 30 days or replaced within 6 months.
Please note: natural variation in stone colour, pattern or markings is not a fault — see my full Terms & Conditions.
Exchanges
I am happy to exchange standard items for a different product of equal value, subject to availability. Please contact me to arrange.
Questions?
If you are unsure about anything, just ask. You are dealing with a real person — get in touch and I'll help.